A. Damaged, Defective, or Incorrect Items
Report within 24 hours of delivery. (Note: Extended return windows do not apply to perishable baked goods).
Email contact@cakeclouds.lk or WhatsApp 0768055447 with:
- Order number
- Clear photos of the packaging and the affected product(s)
- A brief description of the issue
Resolution options (our choice, based on operational capability):
- Replacement at no extra cost
- Full refund to the original payment method
We will coordinate the safe return or disposal of the incorrect/damaged item.
B. Product Quality Issues
Report within 24 hours of delivery or pickup.
Email contact@cakeclouds.lk or WhatsApp 0768055447 with:
- Order number
- Photos of the issue, and a detailed description of the quality concern.
Once verified, we will offer a replacement, store credit, or refund.
If requested, please return the remaining portion of the product in its original box to:
Cake Clouds
643/1B, Bandarawaththa,
Kadawatha.
Original shipping and delivery fees are non-refundable.
C. General Conditions
Due to food safety standards, perishable items cannot be returned simply for a "change of mind." Claims must be strictly tied to damage, incorrect fulfillment, or verifiable quality issues.
All return or refund requests must include the order number.
Processing approved refunds may take up to 7-15 business days depending on your banking institution.
Multiple or repeated refund requests from the same customer are subject to review; we reserve the right to decline excessive claims to prevent fraud.
Your photos and personal details are used solely to resolve your claim in line with our Privacy Policy.